Refunds, Returns & Exchanges Policy

Angads Fashion – www.angads.com.au

At Angads Fashion, we take pride in the quality and craftsmanship of our products. We comply fully with Australian Consumer Law and aim to make your shopping experience smooth and fair.

✔ Your Rights Under Australian Consumer Law

You are entitled to a replacement or refund for a product that is faulty, damaged, unsafe, or not as described.
You are also entitled to have goods repaired or replaced if the problem is minor and can be fixed within a reasonable time.

These rights apply regardless of any store policy.

Faulty or Damaged Items

If you receive an item that is faulty or damaged:

• Please contact us as soon as possible with:

  • Your order number

  • Clear photos of the fault

• We will assess the issue promptly.

• Once confirmed, you may choose:

  • A replacement, or

  • A refund (if you prefer)

If a replacement is not available, you may choose either:

• A refund, or

• A store credit (your choice)

Refunds will be processed back to your original payment method.

Exchanges (Change of Mind)

If you change your mind:

• You may request an exchange within 7 days of receiving your order

• The item must be:

  • Unused

  • In original condition

  • With original tags and packaging

• Return postage for change-of-mind returns is the customer’s responsibility

• We do not offer refunds for change-of-mind purchases

 Items Not Eligible for Change-of-Mind Returns

Change-of-mind returns do not apply to:

• Sale / clearance items

• Custom-made or special-order products

• Items that have been used, washed, or damaged after delivery

This does not affect your rights under Australian Consumer Law for faulty goods.

 Return Process

1. Email us at [your email address] with your order number and photos (if faulty)

2. We will provide return instructions

3. Once received and inspected, your refund or replacement will be processed

 Processing Time

• Replacements are dispatched as soon as possible after assessment

• Refunds are processed within 3–5 business days after return approval

• Banks may take additional time to show funds in your account

 Proof of Purchase

Proof of purchase is required for all returns or refunds.

Important Notes

• We do not accept returns for damage caused by misuse, washing, wear and tear, or failure to follow care instructions.

• Colours may vary slightly due to screen settings; this is not considered a fault.

📞 Contact Us

For returns or support, please contact:
sales@angads.com.au